Contact the Pension Service

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1. Get information about your State Pension

Contact the Pension Service to get information about:

If you live in Northern Ireland, contact the Northern Ireland Pension Centre.

If you live abroad, contact the International Pension Centre.

If you want information about someone else’s State Pension, use the ‘alternative enquiry’ service.

This guide is also available in Welsh (Cymraeg).

Call the Pension Service

Telephone: 0800 731 0469
Textphone: 0800 731 0464
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 731 0453
Welsh language textphone: 0800 731 0456
Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges

Write to the Pension Service

The Pension Service
Post Handling Site A
Wolverhampton
WV98 1AF

2. Claim your State Pension

You can claim your State Pension online, by phone or by post.

If you reached State Pension age before 6 April 2016, you need to claim the basic State Pension instead. If you’re over 80, you might also be able to make a claim for the over 80 pension.

If you want to claim on someone else’s behalf, you must be able to manage their claim.

Claim by phone or post

You can claim by phone if you reach State Pension age in the next 4 months.

If you want to claim by post, phone the Pension Service to get a State Pension claim form sent to you.

Telephone: 0800 731 7898
Textphone: 0800 731 7339
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 7898
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 731 7936
Welsh language textphone: 0800 731 7013
Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges

Contact the International Pension Centre if you live abroad.

3. Report changes of address, bank details or other circumstances

If you get State Pension or the over 80 pension, you must report if you:

  • moved to a new address in the UK (only tell them after you’ve moved)
  • moved or intend to move to another country permanently
  • moved into a residential care home, even if only temporarily (only tell them after you’ve moved in)
  • start or stop getting a benefit from the Department for Work and Pensions (DWP)
  • change your bank details
  • marry or form a civil partnership
  • get divorced or your civil partnership is dissolved
  • are widowed or your civil partner dies
  • go to prison
  • are held in legal custody

If you claim Pension Credit, there are extra changes that you need to report.

If you live abroad, contact the International Pension Centre instead.

If you’re reporting a change on someone else’s behalf, you can use the ‘alternative enquiry’ service.

Report your change by phone

Telephone: 0800 731 0469
Textphone: 0800 731 0464
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 731 0453
Welsh language textphone: 0800 731 0456
Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges

Report your change by post

The Pension Service
Post Handling Site A
Wolverhampton
WV98 1AF