SA 'Step by Step' Guide feedback form

Please do not include any personal data eg your National Insurance number, tax reference number, date of birth, etc on this form.

1. How did you find out about the 'step by step' guide?





If 'other' please give details


2. How did you obtain the 'step by step' guide?

Requested a paper copy from the orderline
Downloaded the guide and viewed it online
Downloaded the guide and printed it out

3. Please tell us which section of the 'step by step' guide you have used today

Yes No    All
Yes No    Covering letter
Yes No    Getting started
Yes No    How to complete your Tax Return Online
Yes No    Useful features
Yes No    Help and contacts

4. I found the 'step by step' guide helpful.






Comments welcome


5. I found the 'step by step' guide easy to understand.






Comments welcome


6. I found the layout and design of the 'step by step' guide clear.






Comments welcome


7. If you have special needs how accessible did you find the 'step by step' guide?







Comments welcome


8. Did the 'step by step' guide help you to successfully file online?



Comments welcome


9. Would you recommend the 'step by step' guide to a friend who was filing online for the
first time?



Comments welcome


10. Overall, how satisfied were you with the website?






Comments welcome


11. If you would like to make any suggestions for improvement to the 'step by step' guide please enter your comments in the box below.

Comments welcome


12. Please select which user group you fall into:




Thank you for taking the time to complete this questionnaire. All your responses and comments will be taken into account and considered when developing the SA Online 'Step by Step' Guide.