You can use an online form to ask a question about your Child Benefit or Guardian's Allowance. But if you want to report a change of circumstances online there are different forms to use. Make sure you choose the form that applies to you.
If you use the online forms it is very important that you have all the information you need before you start to complete your message. This is because you cannot save the details once you have started and return to it at a later date.
When you submit the form it will be sent by email. Your email will be secure but the reply you get will not. This means the email reply will not contain confidential information. If the Child Benefit Office need to, they will email you to explain that they will be replying fully by letter or phone.
If you have a general question, for example 'Why has my Child Benefit stopped', there is a general enquiry form you can use.
Follow the link below to find out where to get your Child Benefit number or proof that you qualify for Child Benefit. This will often give you the information you need without having to send in an online request.
If you want to report a change to your or your child's circumstances, first look at the guidance by following the link below.
This includes links to specific forms that you may need to complete for different changes of circumstances. For example, you want to report a change of name, address or bank account details or you want to tell the Child Benefit Office about your child continuing in education.