There may be a simple reason why you haven't got your Child Benefit payment. Find out what you can do if your payment hasn't turned up or hasn't been paid into your bank account.
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You may not have got your Child Benefit payment because:
If your payment is due on a bank holiday you should get it earlier than normal, usually the last working day before the bank holiday. It is worth checking to see if the payment has already been paid into your account.
Find out more about bank holidays and Child Benefit payments
There may be a simple explanation of why you haven't got your payment. You should double-check to see if the payment is now in your account. Sometimes electronic banking systems aren't completely up to date. It's possible that your payment is in your account, but not showing on your statement just yet.
If the payment's not in your account, contact the Child Benefit Office. They will check if they've made the payment and that they have the right account details for you. If they haven't paid you, they'll tell you why and will sort it out as soon as possible.
If the Child Benefit Office issued a cheque and you haven't received it, they'll treat it as lost, stolen or not received. They'll also need to confirm your address.
You can check what's happened to your payment by contacting the Child Benefit Office online, following the link below. Alternatively, you can contact the Child Benefit Helpline.
Send your query online to check what's happened to your Child Benefit payment
Contact details for the Child Benefit Helpline (opens new window)
It's possible that the Child Benefit Office has stopped your payments. For example, this could be because they can't contact you. Or it could be that you haven't told them that your child is staying on in education or training that counts for Child Benefit.
Find out why your Child Benefit payments may have stopped or gone down
Child Benefit if your child is in further education or training
The Child Benefit Office will let you know if they've made a mistake and they'll put things right. If they decide to reissue the payment they'll either:
If the payment hasn't gone into your account, you can only get a replacement if the original payment has been returned.
You must tell the Child Benefit Office about changes to your account details or address as soon as possible. If you don't, your Child Benefit payments may be delayed or stop altogether.
Find out how to change your bank account details for Child Benefit payments
Tell the Child Benefit Office online about a change of address
