The Child Benefit Office will try to give you a decision on your claim and pay you within 12 weeks.
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When the Child Benefit Office receives your Child Benefit claim they'll work out whether you qualify. Once they've worked this out, they'll send you an 'Award Notice'. This tells you how much you're entitled to receive, and if appropriate when your payments will start. You might get your first payment before your Award Notice arrives.
If the Child Benefit Office cannot work out straightaway whether you qualify, they'll get in touch with you for more information.
There are special rules for people who have just arrived in the UK. The Child Benefit Office need to check things like where you intend to live and make sure you have the 'right to reside' in the UK. So it may take a little while for them to check whether you qualify for Child Benefit and get a first payment to you, if appropriate.
New arrivals to the UK and Child Benefit
If you think your first payment is taking longer than it should, you can check on your claim's progress by contacting the Child Benefit Office. You can do this by sending a query online, writing in or calling the Child Benefit Helpline.
The Child Benefit Office can reply in a special format if you ask them to, such as Braille, audio cassette or large print.
Send your Child Benefit query online
Contact details for the Child Benefit Office and Helpline
