If you're not happy with a Child Benefit decision, you may be able to appeal. You'll normally have to appeal within one month of when the Child Benefit Office sent you their decision.
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You can often sort out any Child Benefit Office decision you're not happy with without having to make a formal appeal. You can do this by:
If you've followed these steps and still don't agree with the Child Benefit Office's decision, you can usually make a formal appeal. This normally has to be within one month of the date of their decision.
You may not always be able to appeal against a Child Benefit Office decision. For example, you can't appeal against the day of the week your Child Benefit is paid on. The letter that the Child Benefit Office sends you about their decision tells you if you can appeal. For example it may be a decision on:
If you want to appeal, but you're not sure if you're able to after reading the letter about the decision, contact the Child Benefit Office. You can do this by calling the Child Benefit Helpline.
Even if you can't appeal, you can still ask the Child Benefit Office for an explanation of their decision.
Usually the person who claims the Child Benefit makes the appeal.
You can ask an independent adviser to do it as long as you have given written authority for them to act on your behalf.
If you're an appointee and claim Child Benefit for someone else, you can make the appeal for them.
Normally, you have to appeal within one month of when the Child Benefit Office sent you their decision. In special cases they'll give you more time but you must tell them your reason for making a late appeal.
The Child Benefit Office can't accept an appeal dated 13 months or more after they sent their decision. If they can't accept your late appeal, they will pass your request to an independent tribunal to decide.
Your appeal needs to be put in writing and signed. You can do this in one of the following ways:
You must say in your appeal what you think is wrong.
You will need to send your letter or completed form CH24A to:
Child Benefit Office
PO Box 1
Newcastle upon Tyne
If the Child Benefit Office hasn't already done so, they'll check that the decision is correct and explain it. If you're happy with the explanation you'll need to withdraw your appeal.
If you don't agree, or you don't think all the points in your appeal have been covered, your case can go to an independent tribunal.
The tribunal will be run by one of the following, depending on where you live:
The Child Benefit Office will set out their response to your appeal, explaining the law and the facts they used to make their decision. You or your representative will be sent a copy of their response.
If you want to know what happens after you've sent your appeal to the tribunal you can get more information from the relevant websites. To do this, follow the links below.
If anything changes that could affect your payments, you must let the Child Benefit Office know straight away. Don't wait for the appeal hearing.
You might decide to withdraw your appeal because:
You can withdraw your appeal at any time by: