Charities and Community Amateur Sport Clubs (CASCs) can make Gift Aid repayment claims, and claim for other repayments on taxed income using the Charities online service. Charities Online must also be used to claim top-up payments under the Gift Aid Small Donations Scheme (GASDS).
To use Charities Online, your charity needs to sign up for HM Revenue & Customs (HMRC) Online Services, and enrol for Charities Online. You should allow 15 days from the day you enrol before you can make your first online claim.
If your charity already has an HMRC Online Services account, for example for filing Self Assessment, Corporation Tax or VAT Returns, you need to enrol for the Charities online service so that you can use it. This will add the service to your existing account.
This guide explains how to sign up for HMRC Online Services, and how to enrol and activate the Charities online service.
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To use Charities Online, you need to sign up for HMRC Online Services.
If you are a new user and are signing up to use HMRC Online Services for the first time you will need to create an online account with HMRC Online Services.
If your charity has already signed up for HMRC Online Services, for example to submit VAT Returns online, you will already have an HMRC Online Services account. As an existing user of HMRC Online Services, you will already have a User ID and password. You will need these to enrol for the Charities online service. For more information, see the section below 'Existing users: Add Charities Online to your HMRC Online Services account'.
If you are a new user and are signing up to use HMRC Online Services for the first time you will need to:
You're ready to enrol for the Charities online service. For more information, see the section below 'enrol for the Charities Online service: what you need to enrol'.
You're ready to enrol for the Charities online service.
You will need your:
Please note that the postcode you enter should be the same one you registered as the charity’s post code with HMRC or it will not be recognised. Your Activation Code will be sent to this post code.Plus either:
You will receive your Activation Code through the post, in an envelope marked 'Government Gateway' and it will be sent to the post code you entered when enrolling for Charities Online.
You will need this code to activate the Charities online service.
Your Activation Code can take up to a week to arrive and is only valid for 28 days. If you don't activate the service within that period, you'll have to log on with your User ID and password and re-enrol for the Charities Online, a new Activation Code will then be sent to you in the post.
If you have not received the code you can contact the Charities Helpline who will be able to confirm if it has been issued and the address it was issued to.
For best practice on keeping your online login details and transactions as secure as possible, check HMRC’s online security advice.
If you can't find the help you need on the HMRC website you can call the Charities Helpline who will answer any queries about Charities Online.