Administrative Burdens Advisory Board
Terms of Reference
The purpose of the Board is to support HM Revenue & Customs
(HMRC) in the delivery of improvements in the customer experience
of the SME business population, with the primary goal of 'making
a noticeable difference' in terms of making it easier, quicker
and cheaper for Small and Medium Enterprises (SMEs) to deal
with tax system.
The Board will provide an external and independent challenge
function in respect of HMRC’s initiative and actions to improve
the customer experience of SMEs, including:
- bringing their own business, commercial and professional
experience, expertise and insight to bear on the issues
- helping HMRC to identify and prioritise areas for action
- acting as a sounding board and critical friend for HMRC
in developing solutions to particular issues affecting SMEs
- supporting HMRC in the further development of its SME
strategy (particularly in terms of its customer experience
dimensions)
- monitoring and critically assessing HMRC’s overall progress
(over the spending review period 2011-15) against its commitments
to improve the SME customer experience, including:
- customer cost reduction
- customer experience survey results
- performance against service standards
- perceptions of management of change
- reporting, as ABAB (Administrative Burdens Advisory Board)
sees appropriate, on that progress or other relevant issues
to Treasury Ministers and HMRC Executive Committee
- examining (through a structured work programme of specific
projects) particular aspects of the SME tax system, or elements
of HMRC’s SME strategy, and producing, in conjunction with
HMRC, proposals for improvements
- in this, and more generally, taking full account of, and
appropriately supporting, relevant work of the Office of
Tax Simplification
