To help support the Central Agent Authorisation Team (CAAT) and make more efficient use of staff, HMRC will now direct telephone calls that are currently made to CAAT to the HMRC Contact Centres with effect from 7 September 2010.
HMRC have analysed the telephone calls that are received directly into CAAT and have identified that the very large majority of calls are more appropriate to the Contact Centres.
The reduction in the number of phone calls that CAAT handle will enable staff to concentrate on processing applications for agent authorisation, Self Assessment registration and agent registration.
You can call the Taxes Helpline on Tel 0845 300 0627. Opening hours are Monday to Friday 08:00 to 20:00, and from 08:00 to 16:00 on Saturdays.
