Working Together - get involved

Working Together is a partnership with the main agent representative bodies to improve all areas of our operations for the benefit of agents, advisers and their clients. It provides a forum to raise operational issues or problems that have been identified by HM Revenue & Customs (HMRC) or the representative bodies, either at a national level or through local Working Together groups.

The local group meetings, which allow agents, advisers and accountants to raise issues, are attended by HMRC officers and local tax practitioners. The National Working Together Team provides support to local groups through regular briefing and assistance in the resolution of issues. The local groups hold meetings across the UK.

The Working Together Steering Group comprises representatives of HMRC and the representative bodies and meets on a quarterly basis to provide strategic direction and to monitor and review progress.

This guide explains what Working Together does, how to get involved and where agents can find information about changes made through the partnership.

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Working Together locally

The local Working Together groups hold meetings two or three times a year. They meet across the UK.

The meetings provide an opportunity for a free exchange of views between HMRC and tax and VAT advisers on the way HMRC operates the tax system. The meetings have an agenda to make sure they're productive. But HMRC also wants them to be open and informal. Everything is up for discussion in a positive environment.

Some groups hold large meetings that are open to all agents. But normally there'll be at most two agents nominated by each of the main professional bodies. These representatives ask local members from their organisations for items to include on the agenda. After the meetings they provide feedback to their members.

You can find your nearest local Working Together group from the local group directory.

Find your local Working Together group

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Working Together nationally

The national Working Together Steering Group includes representatives from HMRC and the professional bodies for tax practitioners. Their representatives are:

  • the team leader from the National Working Together Team
  • an HMRC Committee member
  • senior HMRC managers representing specific activities

The Working Together partners from the professional bodies represent the:

  • Chartered Institute of Taxation
  • Institute of Chartered Accountants of Scotland
  • Institute of Chartered Accountants in England and Wales
  • Association of Taxation Technicians
  • Association of Accounting Technicians
  • Association of Chartered Certified Accountants

The Working Together Steering Group has quarterly meetings which provides the opportunity for a free exchange of views on operational matters that are important both to HMRC and to practitioners.

Key aims

The key aims of the Working Together Steering Group are to:

  • provide leadership and a clear focus for Working Together
  • focus on issues where HMRC procedures and the service they provide affect tax advisers and their clients
  • deal with new issues of national importance as and when they arise
  • agree the key priorities
  • check on the progress being made on the key priorities
  • receive information on reviews or projects that different parts of HMRC carry out
  • make sure that agents' views are passed to consultation groups
  • identify opportunities to work together to improve the service HMRC provides to agents and their clients

Keeping you informed

HMRC wants agents to know what has been discussed by Working Together groups and what action they've taken as a result. The groups give news about other forums, discussions and consultations so that agents can take part or contribute. They also provide agents with practical guidance on issues that are of national interest.

Get the latest news and guidance from the Working Together team

Read the Working Together Steering Group - Terms of Reference (PDF 34K)

Read the minutes of Working Together Steering Group meetings

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Working Together publication

The Working Together publication covers a range of subjects that have been identified as key areas of concern and interest to practitioners. They give more detailed information about these.

HMRC archives everything that's covered in the publications. You can search for a specific topic without having to look through all the recent issues.

Read the latest Working Together publication (PDF 396K)

Browse the Working Together publication archive

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Contact Working Together and get involved

The key objectives of Working Together are to:

  • improve two way communications between HMRC and tax practitioners
  • help HMRC to find the best way to help you and your clients
  • be more open about how HMRC deals with things

If you'd like to find out more about local events or raise a local concern use the Working Together local directory to find the right contact.

Use the Working Together local directory to find the right contact

Get the minutes of the Working Together Steering Group

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