In this section:
Working Together (WT) is a partnership between HM Revenue & Customs (HMRC) and the six main agent representative bodies which looks for ways to improve HMRC's operations for the benefit of tax agents, their clients and HMRC.
This guide explains what WT does at national and local level. It also includes a link to the Agent Update publication which contains the latest WT news and issues.
On this page:
The WT Steering Group (WTSG) provides the strategic direction for WT and is responsible for the local WT network. The National WT Team (NWTT) supports local groups by providing regular communications and briefings on operational matters - as well as helping to resolve problems through the issues resolution process.
The WTSG is made up of senior representatives from HMRC and the six main professional bodies:
The WTSG meets three times a year and enables a free exchange of views on operational matters that are important both to HMRC and tax agents.
The key aims of the WTSG are to:
WT includes a network of local groups across the UK which is an essential part of the partnership.
Key objectives of the local WT groups are to:
Many of the agents in the local groups will represent one of the main representative bodies. But some will attend as part of the wider local agent community, or as a representative of other agent organisations. Agents who attend the meetings are asked to bring discussion items from their colleagues with them, and feed back to them after each meeting.
Agents and HMRC are working together to address the concerns about service standards that have been raised by the representative bodies following a Treasury Select Committee report.
The Agent Update publication includes a section on subjects that are believed to be of interest to those involved in the Working Together network, or that have been identified as key areas of concern. This information was previously available in the Working Together publication.