Debt Management pilot - Debt Collection Agencies

As part of our work improving how we manage debt collection in HMRC we are running a pilot to test the benefits and impact of working with private sector debt collection agencies. Many organisations, including other government departments, use debt collection agencies successfully to help them with debt recovery.

The agencies will take some debts across a range of taxes covering both businesses and individuals. The agencies will be involved in ‘resolution work’ only, and will not do any home or face to face visits or litigation work as part of the pilot. Before we transfer any debt to the agency we will send a letter to the debtor (your client) explaining what is about to happen and giving them a further opportunity to pay or reach an agreement with us. The security of customer data will be paramount for the pilot.

The pilot will run for six months and be subject to a full evaluation and we would welcome your feedback and views on how it is working. To provide feedback or for more information please contact Laura Arbuckle by email