Our service commitment to you
HM Revenue & Customs are committed to serving your needs well by
acting fairly and impartially
We
- treat your affairs in strict confidence, within the law
- want you to pay or receive only the right amount due.
communicating effectively with you
We aim to provide
- clear and simple forms and guidance
- accurate and complete information in a helpful and appropriate way.
providing good quality service
We aim to
- handle your affairs promptly and accurately
- be accessible in ways that are convenient to you
- keep your costs to the minimum necessary
- take reasonable steps to meet special needs
- be courteous and professional.
taking responsibility for our service
- We publish annually our customer service aims and achievements
- If you wish to comment, or make a complaint, we want to hear from you so we can improve our service. We advise you how to do this.
We can provide better service if you help us by
- keeping accurate and up to date records
- letting us know if your personal/business circumstances change
- giving us correct and complete information when we ask for it
- paying on time what you should pay.
Further information on customer service is available at HM Revenue & Customs local offices, set out in our Charters, complaints leaflets and Codes of Practice.
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