Reports and plans

All government departments must ensure that everything they do represents best value for taxpayers' money and that they are fully accountable to the public.

This means all HM Revenue & Customs (HMRC) activities, including:

• collection of taxes such as VAT, income tax, corporation tax
• responsibility for payments of tax credits and benefits
• work at ports and airports

are all planned and prioritised to meet performance measures agreed with government Ministers. Our performance is published each year in our Annual Report.

Each year the Spring Departmental Report maps our goals, activities and planned expenditure for the next 12 months.

Reports and plans published by the former Revenue and Customs Departments for reference are also shown.

Annual reports and Autumn Performance Reports

• HMRC Annual Report and Resource Accounts 2010-11 (PDF 3.1MB)
• HM Revenue & Customs 2011-12 remit letter (PDF 962K)
• HMRC Departmental Accounts 2009-10 (PDF 2.7MB)
• HMRC Autumn Performance Report 2009 (PDF 1.4MB)
• HMRC Departmental Report 2009 (PDF 1.3MB)
• HMRC Departmental Accounts 2008-09 (PDF 1MB)
• HMRC Remit 2009-10 (PDF 2.3MB)
• Making a difference: building effective relationships with large business. Supplement to the Departmental Report 2009 (PDF 183K)
• Annual Report 2007-08 tables and statistics
• HMRC Autumn Performance Report 2008 (PDF 434K)
• HMRC Departmental Report 2008 (PDF 1.9MB)
• HMRC Autumn Performance Report 2007 (PDF 5.7MB)
• HMRC Annual Report 2006-07 tables and statistics
• HMRC Departmental Report 2007
• HMRC Annual Report 2005-06 and Autumn Performance Report 2006
• HMRC Annual Report 2005-2006 tables and statistics
• HMRC Annual Report 2004-05 and Autumn Performance Report 2005
• Inland Revenue Annual and Autumn Reports (Opens new window)
• HMCE Departmental Accounts 2004-05
• HMCE Report 2004-2005 tables and statistics

Business Plans

• Business Plan 2011-15 (Opens new window)
  • Chart of HMRC's planned expenditure 2011-12 (PDF 59K)
• Business Plan 2010-11 (PDF 872K)
• Business Plan 2009-10 (PDF 987K)

Business Plan 2011-15 progress updates

• HM Revenue & Customs Structural Reform Plan monthly implementation - update November 2011 (PDF 96K)
• HM Revenue & Customs Structural Reform Plan monthly implementation - update October 2011 (PDF 63K)
• HM Revenue & Customs Structural Reform Plan monthly implementation - update September 2011 (PDF 90K)
• HM Revenue & Customs Structural Reform Plan monthly implementation - update July 2011 (PDF 84K)
• HM Revenue & Customs Structural Reform Plan monthly implementation - update June 2011 (PDF 70K)
• HM Revenue & Customs Structural Reform Plan monthly implementation - update May 2011 (PDF 52K)
• HM Revenue & Customs Structural Reform Plan monthly implementation - update April 2011 (PDF 72K)
• HM Revenue & Customs Structural Reform Plan monthly implementation - update March 2011 (PDF 72K)
• HM Revenue & Customs Structural Reform Plan monthly implementation - update February 2011 (PDF 73K)
• HM Revenue & Customs Structural Reform Plan monthly implementation - update January 2011 (PDF 73K)
• HM Revenue & Customs Structural Reform Plan monthly implementation - update December 2010 (PDF 54K)
• HM Revenue & Customs Structural Reform Plan monthly implementation - update November 2010 (PDF 59K)

Business Plan Quarterly Data Summary (QDS)

• Quarterly Data Summary: introduction, with links to all the quarterly QDS reports since July 2011

Change Plan

• HM Revenue & Customs Change Plan - Outline of Planned Programmes and Projects - February 2011 (PDF 739K)

Commissioners of HM Revenue & Customs in Account with the Isle of Man

• 2009-10 Accounts (PDF 223K)
• 2008-09 Accounts (PDF 169K)
• 2007-08 Accounts (PDF 312K)

Comprehensive Spending Review April 2008-March 2011 - HMRC Asset Management Strategy

• HM Revenue & Customs Asset Management Strategy (PDF 81K)

Comprehensive Spending Review April 2008-March 2011: Departmental Strategic Objectives

• HM Revenue & Customs Departmental Strategic Objectives - the Comprehensive Spending Review: April 2008 - March 2011

Comprehensive Spending Review April 2008-March 2011 - HMRC Value For Money Delivery Agreement

• HM Revenue & Customs Value for Money Delivery Agreement (revised) - April 2009 (PDF 54K)
• HM Revenue & Customs Value for Money Delivery Agreement - February 2008 (PDF 103K)

Debt Management and Banking adding capacity pilot

• Debt Management and Banking Adding Capacity and Capability Pilot - Final Evaluation - April 2010 (PDF 153K)
• Annex A - Debt package details (PDF 55K)
• Annex B - Evaluation hypotheses (PDF 199K)

Departmental Investment Strategies (DIS)

• Departmental Investment Strategy 2005-2006 to 2007-2008

External Evaluations

• Evaluation of PaceSetter Lean, Senior Leadership & Operational Management within HMRC Processing - Summary Report September 2007 (PDF 490K)
• Evaluation of PaceSetter Lean, Senior Leadership & Operational Management within HMRC Processing - Final Report September 2007 (PDF 4.1MB)

External reviews

• Independent review of the Memorandum of Understanding between HM Revenue & Customs and the Social Security Advisory committee published (PDF 160K)

Her Majesty's Inspectorate of Constabulary (HMIC) Inspection Reports on HMRC

• HMRC's use of information and intelligence to counter fraud in the tax credits system (Opens new window)
• Inspection of the Compliance of HM Revenue & Customs' Law Enforcement Entities with the Government Protective Marking Scheme - revisit (Opens new window)
• An inspection of HM Revenue & Customs performance in addressing the recovery of the proceeds of crime from tax and duty evasion and benefit fraud (Opens new window)
• Inspection of HM Revenue & Customs Handling of human intelligence sources - revisit (Opens new window)
• Re-inspection visit examining HM Revenue & Customs progress in implementing the recommendations and considerations outlined in "From Genesis to Revelations: A Study in Disclosure (2007)" which considered HM Revenue and Customs preparedness to meet its disclosure obligations under the Criminal Procedures and Investigation Act 1996, as amended by Criminal Justice Act 2003. (Opens new window)
• Inspection of HM Revenue & Customs :The Compliance of HM Revenue & Customs' Law Enforcement Entities with the Government Protective Marking Scheme (Opens new window)
• An inspection of HM Revenue & Customs Detection Directorate and considerations for its realignment to meet the challenge of their role within the new Border structure (Opens new window)
• HM Inspectors of Constabulary report on the inspection of HMRC Handling of Human Intelligence Sources (Opens new window)
• From Genesis to Revelations: A Study on Disclosure (Opens new window)

HM Revenue & Customs 2007-08 Accounts

• HM Revenue & Customs Departmental Accounts 2007-08 (PDF 903K)

HM Revenue & Customs 2006-07 Accounts

• HM Revenue & Customs Departmental Accounts 2006-2007

HM Revenue & Customs 2005-06 Accounts

• 2005-06 HMRC Resource Accounts and Trust Statement
• Child and Working Tax Credits Error and fraud statistics 2003-2004
• Tackling Error and Fraud in the Child and Working Tax Credits

Hospitality and Business Expenses

• HMRC quarterly reports

Law Enforcement Audit Reports

• Law Enforcement Stakeholder Audit Findings and Response - October 2005

National Insurance Fund Accounts

• National Insurance Fund Account Northern Ireland 2010-11 (PDF 505K)
• National Insurance Fund Account Great Britain 2010-11 (PDF 549K)
• National Insurance Fund Account Northern Ireland 2009-10 (PDF 1.8MB)
• National Insurance Fund Account Great Britain 2009-10 (PDF 276K)
• National Insurance Fund Accounts Great Britain 2008-2009 (PDF 1.8MB)
• National Insurance Fund Accounts Northern Ireland 2008-2009 (PDF 1.8MB)
• National Insurance Fund Accounts Great Britain 2007-2008 (PDF 211K)
• National Insurance Fund Accounts Northern Ireland 2007-2008 (PDF 194K)

Public Service Agreements (PSA)

• Public Service Agreements (PSAs) and Efficiency Targets

Reducing error and fraud in Tax Credits

• Reducing error and fraud in Tax Credits (PDF 77K)

Spring Departmental Reports

• HMRC Spring 2006 Departmental Report
• HMRC Spring 2005 Departmental Report
• Inland Revenue 2004 Departmental Report (PDF 689K)
• HMCE Spring 2004 Departmental Report

Strategic framework for tackling criminal finances

• Strategic framework for tackling criminal finances

Sickness Absence Statistics

• Sickness absence in the Civil Service - report and internal sickness absence statistics

Working in partnership

Working in partnership - an update for HMRC's external stakeholders - March 2009 (PDF 900K)