HM Revenue & Customs (HMRC) publish quarterly updates on performance against their business plan indicators, as outlined in the transparency section of the HMRC business plan.
HMRC business plan 2012-2015 (PDF 172K) (Opens new window)
The figures published here are initial management information to provide an indication of HMRC's performance, and are therefore subject to revision and audit. Final performance figures will be made available when the annual audited accounts and departmental report are published.
Business plan indicators quarterly performance update - quarter 3 2012-13 (XLS 145K)
Business plan indicators quarterly performance update - quarter 3 2012-13 (CSV 7K)
The QDS are designed to fit on a single page to provide a quarterly snapshot on how each department is spending its budget, the results it has achieved and how it is deploying its workforce.
Before using this data people should ensure they take full note of the caveats noted in the measurement annex and treat it with necessary caution.
At the moment, people should not be using this data to make direct comparisons between departments for several reasons. Firstly, the business of each department is unique and it does not make sense to compare some measures across all departments. Secondly, many of the measures are not directly comparable because they do not have common definitions, time periods, or data collection processes.
Public enquires: Members of the public should email the HMRC Performance Team.
Press enquiries: Members of the media should contact the News Desk on 0207 147 2327.
Please note that HMRC cannot guarantee the security of emails you send to them or they send to you over the internet. Information sent by email over the internet is not secure and is at risk of being intercepted and read by people other than those it was intended for. Any information you send to HMRC by email is at your own risk.
If you have any doubt about the authenticity of an email you receive which claims to come from HMRC please do not follow any links within the email, disclose any personal details or respond to it. Forward it to us at:
