The Scheme Administrator and Practitioner IDs are unique to Pension Schemes Online. For a Scheme Administrator, this will be letter A followed by seven numbers and for Practitioners, it will be made up of eight numbers. Your ID will allow you to input and access information based on your specific role within the scheme. For example a Scheme Administrator is able to register a scheme but a Practitioner is not. The Scheme Administrator’s/Practitioner’s ID are also required to make the links with a pension scheme and a Scheme Administrator, so that pension scheme information can be viewed online.
If you have not already been sent a Scheme Administrator or Practitioner ID through the post, you will need to pre-register online to apply for one. This is known as stage one of the online registration process. Stage one will generate a Scheme Administrator or Practitioner ID, which you will receive by post within five days. An Activation Token will also be displayed on screen. Make a note of this as once you receive your Scheme Administrator or Practitioner ID, you can complete registration for Pension Schemes Online.
Go to Pension Schemes Online Registration for more detailed instructions.
If you have not fully registered (by completing stage two on the online registration process) for Pension Schemes Online and you have lost your Scheme Administrator or Practitioner ID, then you will need to contact the HMRC APSS Helpdesk.
If you have completed the full registration process for Pension Schemes Online, you can view your Scheme Administrator or Practitioner ID, on screen. If you are using the online product simply login to your online service, choose 'Pension Schemes' and the Scheme Administrator or Practitioner ID will be displayed in the top right hand corner of the screen.
The User ID is a unique reference that is needed along with a created password every time a customer logs in to HMRC’s Online Services. This is displayed on-screen at the end of the registration process. You must make a note of this User ID as you will need it every time you login to use the service.
