ECH7465 - Review of Links with Large Business (RLLB): Risk Assessment - Action Required - Face to Face Contact

Once the action plan (ECH7450) has been reviewed by the CRM/EC manager it may be decided that the risk can only be resolved by

• a face to face meeting with the business

This may be because the CRM/EC manager considers the risk not to be suitable for

• a telephone call (ECH7455), or
• a written enquiry (ECH7460), or
• there is a need to develop the relationship with the customer, or
• a need to increase our knowledge of the business.

It is not necessary to issue factsheet EC/FS2 at this stage.

The case should be registered on ECS as an “Aspect”.

If the face to face meeting resolves the issue you should

• confirm verbal guidance provided to the business in writing
• provide a copy to the agent where a 64-8 is held, and
• post details on shared workspace

If the face to face meeting fails to resolve the issue you should

• discuss the matter with the CRM/EC manager to
• decide how to proceed.