ECH22015 - Settlement: Who Conducts the Meeting?


Once the expected offer has been approved by the Senior Manager settlement should normally be agreed with the employer at a meeting. See however ECH22025.

In penalty cases

Discussions with the employer should be conducted by the manager or experienced caseworker. See ECH21125 and ECH21127.

In non-penalty cases

The caseworker conducts the meeting and should


  • briefly recap the history of the case and the irregularities found
  • give the agreed figures of liability and interest
  • invite the employer to make an offer and
  • help with wording a suitable letter by providing a draft.

Where the offer cannot be accepted locally ( ECH21550)


  • explain that it will be submitted to the Authorising Officer for consideration on behalf of HMRC
  • explain acceptance or otherwise rests with the Authorising Officer and
  • avoid any indication

    • that the Authorising Officer is committed to a particular figure or
    • any offer will be ‘recommended’ for acceptance.